Store Policy

CUSTOMER CARE

Thank you so much for shopping at Makehouse Inc. We are so glad you are here and hope you find something you love. If at any point you have questions about any of the products we sell, please don't hesitate to email us at 

makehouseprints@gmail.com and we will do our best to get back to you in a timely manner.

We are a small business and are so grateful that you have found us. We promise to do our best to take care of you

RETURN POLICY

At Makehouse, each order that is placed is custom made for every customer after the order has been processed. As such, ALL SALES ARE FINAL  We are also a small business and use a POD (a print on demand company) for our products. 

Makehouse Inc. does not accept returns, replacements or refunds in the case where the customer needs a smaller or larger size, or the address was entered incorrectly. (Please view the sizing chart on each of the products and look at all the detailed information on each product ages and please don’t hesitate to contact us with any further questions before ordering.) However under certain circumstances, Makehouse Inc. has the authority to make exceptions to this policy. 

Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email: makehouseprints@gmail.com as soon as possible. We are not bound to make such modifications to your order, but we will try our best to help you.

Makehouse Inc. operates with Printify; a custom print on demand (POD) fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. Unfortunately, in such case Printify will not make any refunds and will not resend the Product

 

DAMAGED ITEMS (PRINTIFY):

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 14 business days after delivery. 

Along with Printify we will review replacement/return requests only:

(a) if a product is damaged (Proof of damage is required, a photo will be requested of the damaged item and please send the photo to makehouseprints@gmail.com) If no photo is sent or you do not wish to send  a photo of the damaged item Printify and Makehouse Inc are unable to accept return, issue a refund, or replace said item.)

(b) there is a print error (Proof of print error is required, a photo will be requested of the print error and please send the photo to makehouseprints@gmail.com If no photo is sent or you do not wish to send  a photo of the damaged item Printify and Makehouse Inc are unable to accept return, issue a refund, or replace said item.)

Photos are required for proof to make sure an item is damaged or has a print file error.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks (30 days) after the estimated delivery date. Claims deemed an error on Printify, or Makehouse Inc.’s fault are covered at our expense.

The return address is set by default to the Printify facility. When Printify receives a returned shipment an automated email will be sent to me makehouseprints@gmail.com. Undocumented returns get donated to charity after 4 weeks (30 days). If Printify's facility isn't used as the return address is not used for the return address (I) Makehouse Inc, and Printify are not responsible for any wrong return address outcomes, and that may impact your return, refund, or replacement.

 PLEASE ALWAYS CONTACT ME BEFORE YOU CONTACT PRINTIFY OR ANY OTHER POD 

Print on demand companies are a service we use, however, we run our own individual business and if you contact them directly without contacting us first, it will be difficult for us to help you with any problems you may have. That being said; if you do contact Printify without contacting us first. we cannot be responsible for any issues related to the problem after that action is taken.

For example; If the print file is damaged, Printify cannot do anything without contacting us, because we (Makehouse Inc) uploaded the print file and only we can upload a new one. However, if that is the case, we (Makehouse Inc) will cover the cost of the damaged print file if that is our fault. However, the customer needs to contact us first for that to happen because Printify cannot be held responsible for a damaged file we uploaded. (Printify will normally contact us if there is an issue with the file.). But Please contact us first; at our email; makehouseprints@gmail.com.

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SHIPPING
 

At this time we are only shipping in the U.S. but hope to offer international shipping soon!

 

SHIPPING POLICY (PRINTIFY)

 

Estimated shipping delivery times:

COVID-19 Shipping: 1-2 weeks (we are sorry for the inconvenience) 

Normal shipping USA: 3-12 business days

Your order will be sent out on average within 5 business days of ordering, you will a receive a confirmation email from us, as well as Printify.

 

Order never arrived:

If your order didn’t arrive, be sure to contact us first before Printify or any other POD! (makehouseprints@gmail.com)

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though, we’d be happy to send you another order to the correct address, it will have to be at your cost. (Shipping fee included) 

If the shipping address was correct, get in touch with us at makehouseprints@gmail.com with your order number. We will see what can be done.

If after reading this, you still have questions please reach out to us; (makehouseprints@gmail.com)

 

 

NOTE: THIS POLICY CAN CHANGE AT ANYTIME 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL